On-site (Lagoa, São Miguel, Azores) or Remote (Portugal Mainland) · Full-time · Shift-based
The role
As a Travel Sales Advisor, you are the voice our clients hear when they’re planning the trip of a lifetime. You’ll work directly with international travellers, primarily from the US and Canada, via phone, email, live chat and WhatsApp to understand what they want, build the right travel package and close the sale.
This is not a call centre job. You own your client from first contact through to departure. You design personalised itineraries, recommend upgrades, upsell experiences and ensure every detail is right. The better you serve your clients, the more you earn.
What you’ll actually do
- Respond to inbound travel enquiries across multiple channels (phone, email, chat, social, tailor-made requests)
- Consult with clients to understand their travel preferences and craft personalised proposals for trips to the Azores, mainland Portugal and European destinations
- Convert prospects into bookings – phone is our highest-converting channel and you’ll be encouraged to get clients on a call whenever possible
- Own the full client relationship: upsells, add-ons, seat reservations, upgrades and ancillary services are all your responsibility (and your commission)
- Manage your own pipeline – you choose which prospects to work from a shared queue. Access to prospects is a privilege, not an obligation
- Follow up proactively on pending quotes, abandoned payments and open proposals
- Deliver outstanding service that drives repeat business and referrals
Who you are
Must-haves
- Fluent English – spoken and written. You’ll be communicating daily with North American clients and your English needs to be confident, natural and professional
- A genuine drive to sell. You enjoy the challenge of turning a maybe into a yes
- Comfortable working in shifts – our clients are in US/Canadian time zones, so our operations run accordingly
- Based in Portugal – either in Azores for on-site work at our office or anywhere in mainland Portugal working remotely.
Nice to have
- Experience in sales, hospitality, tourism or customer-facing roles
- Familiarity with the Azores, Portugal or European travel
- Additional languages (French, Spanish, German) are a plus but not required
- Comfort with digital tools and CRM-style platforms – experience with GDS systems (Amadeus, Galileo, Sabre) is a strong plus
No prior travel industry experience required – we provide comprehensive training from day one (including 1 week in-person onboarding bootcamp at our Lagoa headquarters for mainland based hires). What we can’t teach is ambition, empathy and a strong work ethic. Bring those!
What we offer
| Base Compensation | €1,306/monthBase salary €1,025 + Card meal allowance €229.90 + Monthly allowance €51.25 |
| Performance Commission | Uncapped – based on margin generated per booking (2% – 12.5% depending on lead source) |
| Top Performer Bonus | Additional 1 – 8 percentage points on total margin for agents exceeding €30k+/month |
| Contract | Permanent (open-ended), with a 3-month probation period |
Realistic earning potential: with base salary, allowances and commissions, strong performers can realistically earn €2,500+/month within their first year.
Why Ideastation
- You’re joining a company that’s on a genuine 10x growth trajectory – not a startup with a dream but a profitable business with real traction and international clients
- We’re building this team from the ground up – the earlier you join, the more room there is to grow into team lead and management roles as we scale
- Our commission model is designed to be meritocratic: more effort and better service = more money. There is no cap on what you can earn
- You’ll work with a proprietary tech platform and AI-powered tools – not spreadsheets and manual processes
- You get full autonomy over how you work your pipeline. We measure results, not hours at a desk
- Training is thorough and ongoing – you don’t need to be a travel expert on day one
- We’re based in one of the most beautiful places in Europe, selling one of the most beautiful places in Europe
Tell us why you’d be great at this. We’re not looking for a perfect CV, we’re looking for driven, genuine people who want to grow with us!